Shipping policy

Thank you for shopping at Rosa Velles. We are dedicated to ensuring your order arrives safely and efficiently. Please read our shipping guidelines below.

1. Shipping Rates & Methods (Domestic)

We currently offer shipping services within the United States. Shipping fees are calculated at checkout based on your order subtotal:

Shipping Method	Order Value	Price
Standard Shipping	$0.00 – $49.99	$12.00
Free Shipping	$50.00 and above	FREE
Expedited Shipping	$0.00 – $99.99	$18.00
Free Expedited	$100.00 and above	FREE

2. Order Processing

• Orders are processed and prepared for shipment excluding weekends and holidays after payment confirmation.

• Once your package is shipped, a confirmation email containing your tracking number and carrier link will be sent to you. Please allow up to 24 hours for the tracking information to update on the carrier's system.

3. Important Shipping Guidelines

• Address Accuracy: Please verify your shipping address at checkout. We cannot change the delivery address once your order has entered the processing phase.

• Military Addresses: We do not ship to APO, FPO, or DPO military addresses.

• P.O. Boxes: If you select Expedited Shipping, please provide a physical street address, as express carriers may not deliver to P.O. Boxes.

4. Contact Us & Address Notice

If you have any questions regarding your delivery, please feel free to reach out to our team:

• Email: info@rosavelles.com 📮

• Office Address: 2175 Stanford Ave, Pomona, CA 91766 (Not for Returns)

⚠️ Important Notice: The address listed above is our corporate office and is NOT a warehouse or return center. Packages sent to this address cannot be accepted or refunded. If you need to return an item, please contact us via email first to obtain the correct return warehouse address.